Terms and conditions

Refund & Exchange Policy:

No refunds or exchanges:

  • Due to the fact that all of our products are of a digital nature, they cannot be returned or exchanged. We can't issue refunds after the purchase has been made. 

Limited refunds:

  • We have a 15 day money back guarantee! If you have gone through the content and decided that the template isn’t going to work for you, first, reach out to support and explain to us why your situation has changed or why the template isn’t going to work for you (in case we can help resolve any issues instead of refunding). If we can’t help, from there we can issue the refund. Make sure you reach out to support regarding this within 15 days of your purchase, or we cannot process a refund.

Exchanges:

  • If you decide that the template you chose isn’t working for you, we are happy to exchange it for another design. Please message our support team if this is the case.

Template Licensing:

Limited licensing

  • Each Squarespace Template purchase may be used for one website. 1 template purchase = 1 license for 1 website. If you want to use the same template on a second website, you will need to repurchase it again to buy another license.

Unlimited licensing

  • Each Squarespace Template purchase comes with an unlimited license, meaning that you can use it as many times as you want to on as many different websites as you want to. 1 template purchase = unlimited websites.

Copyright:

Terms we recommend:

  • The design is copyrighted Studio Witzenhausen

  • You may not resell the design or claim the design as your own.

  • You may not share the template, graphics, files or any design elements provided in your purchase with anyone else.

  • Any photography provided with the template is for demonstration purposes only and copyrighted to its original creator. You must replace these photographs with your own / source images yourself. We hold no liability for any image licensing / copyright issues that may occur through your use of any supplied images. 


Squarespace Template Delivery:

We will always do our best to have your template sent within 48 hours, but this time frame may be longer due to unforeseen circumstances and we can’t guarantee that it won’t take longer. Please contact us if it has been over 48 hours and you have not yet received your template.


Squarespace Template Ownership:

Once the template is added into your account it is your responsibility to add your own content and edit the site. If you make any accidental changes to the template we cannot reverse these for you.

A purchase of a Template includes your chosen template delivered only once. 

If you make any accidental changes to your template and want the template sent again, if you accidentally delete the template, or if you don’t accept the invitation to your new template within 6 months of purchase and your free trial expires, then you will need to repurchase the template so we can send it again.

Your template will come into your account on a 6 month free trial. If you let this free trial run out, Squarespace will mark your website for deletion. If your website gets deleted and you want the template resent, you will have to repurchase the template so we redeliver it.

Make sure your trial doesn’t run out by asking Squarespace support for a trial extension, or upgrading your site to a paid plan.